FAQ’s

Which areas does TheFlameTree deliver to?
We deliver all across Pakistan.

Do you offer same-day delivery?
At the moment, we do not offer same-day delivery.

Why did the product in my shopping bag disappear?
Adding an item to your Shopping Bag does not reserve it. It’s possible that someone else completed the checkout before you, making the item out of stock. If that happens, you can check back later when it becomes available again.

Does TheFlameTree deliver to multiple addresses?
No, we can only deliver to one address per order. For multiple addresses, please place separate orders.

Can I change or cancel my order once it has been placed?
Yes, both are possible. To save time, let us know as soon as possible so that we can facilitate you in canceling or changing the order:

📧 theflametree22@gmail.com
📞 +92 300 8201922
💬 WhatsApp: +92 300 8201922

How can I track my order?
Once your order is confirmed, you will receive an Order ID via email. This ID can be used to track your order status. You may also contact our customer care team for updates.

How do I return or exchange an item?
Please see our Return and Refund Policy.

Will I be refunded the full value of my order?
Please see the Return and Refund Policy.

There is a fault with the product. What do I do?
Please see our Return and Refund Policy.

How do I buy a gift card?
Currently, TheFlameTree does not offer gift cards.

TheFlameTree — Authentic Jewelry, Delivered with Care.