Privacy Policy & Product Disclaimer

Product Disclaimer

Most of our jewelry pieces are handcrafted, making them delicate and unique. A slight variation of 5%–10% in design or finishing may occur compared to the images displayed. By placing an order on our website, you acknowledge that such minor differences are natural and acceptable. We make every effort to minimize these variations.

  • Color Variation: Jewelry colors may differ slightly from product photos due to lighting during photography or display settings of your device.

  • Handmade Detailing: As many pieces are handmade, minor differences in stones, beads, or finishing are natural and not considered a fault.

  • Care Responsibility: Jewelry items should be handled with care. TheFlameTree is not responsible for damage caused by mishandling, exposure to water, perfumes, or chemicals.

Privacy Commitment

At TheFlameTree, we are committed to protecting the privacy and security of our valued customers. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep your data safe. By using our website or making a purchase, you agree to the terms outlined below.

1. Information We Collect

a. Personal Information – Your name, contact number, billing address, and shipping address when placing an order.
b. Payment Information – Payment details (COD/Bank Transfer). For security, we do not store payment information on our servers.
c. Account Information – If you create an account, we store your login details and order history.
d. Communication Data – Any messages, emails, or queries you send to us.

2. How We Use Your Information

a. Order Processing – To prepare, confirm, and deliver your jewelry orders within Pakistan.
b. Customer Support – To respond to inquiries and resolve issues.
c. Communication – To send you order updates, promotions, or product information (you may opt-out anytime).
d. Website Improvement – To personalize your shopping experience and improve navigation.

3. Data Security

a. Secure Transactions – We use industry-standard practices to keep your payment information safe.
b. Account Protection – Your account is password-protected; please keep your credentials confidential.

4. Third-Party Disclosures

a. Service Providers – We may share your information with courier partners to complete deliveries.
b. Legal Compliance – Information may be disclosed if required by law or to protect customer rights.

5. Your Choices

a. Opt-Out – You may unsubscribe from promotional emails anytime.
b. Access & Correction – You may update or correct your personal details via your account or by contacting us.

6. Contact Information

For any concerns about this Privacy Policy, please contact us:

📧 theflametree22@yahoo.com
📞 +92 300 8201922
💬 WhatsApp: +92 300 8201922

7. Updates to This Policy

TheFlameTree may update this Privacy Policy when necessary. Please review this page periodically to stay informed.

✨ Thank you for trusting TheFlameTree with your privacy.
— TheFlameTree Team